Yes, if your order hasn't been submitted yet.
Just add the desired books to your cart. The "Add to order" option will appear in the "Payment" section.
Pay using your preferred method (PayPal, credit card, or online banking), and the books will be automatically added to your order. Please note: you can only add books to an order once (for example, if you forgot something or found a new book after placing it).
If this button is not present, your order has already been processed and packaged. In this case, you can place a new order separately.
When placing your order, select the "Buy and put aside (add to a future order)" option.
The next time you order, this purchase will automatically appear in your cart, and we will ship everything in one package. You can put aside a maximum of two orders. When placing your third order, the "put aside" option will be unavailable; you will be able to add the first two orders to it (this option will appear in your cart).
What is an electronic gift card?
An electronic gift card is an analogue A plastic gift card, but without a physical card.
This card is only accepted at the kniga.lv online store.
What denominations are available?
There are preset denominations for convenience (10, 20, 50, 100), as well as the option to specify a custom denomination starting from €10.
The electronic gift card has no expiration date.
If the amount on the electronic gift card is not enough to cover the purchase, you can pay the remaining amount with a bank card, another electronic gift card, or PayPal.
What else do you need to know?
- You cannot purchase a gift card at a discount.
- You can use a gift card to pay for both the product and delivery.
- One A gift card can be used to pay for several different purchases.
- You can send gift cards to multiple recipients at once —in this case, each recipient will receive their own card of the specified denomination.
- You can add a personalized message to the recipient.
You can jump directly to the category you're interested in from the menu or use the search to findand the desired book.
If you find the product you're looking for, by clicking the "Add to Cart" button, you will add the selected item to your cart and can continue your search. Clicking the cart symbol in the main menu opens the cart panel. You can go to the cart page or directly to the checkout page.
On the checkout page, you can review the contents and price of your order, fill in your delivery information, and select a payment method.
Once you've filled in all the required fields on the checkout page, confirm your order by clicking the appropriate button. You will receive notifications about your order and its status via email. After receiving payment, the order will be processed and shipped.
Done!
Yes, of course! You can order a book that is not available in our online store on the special page.
Within 5 business days of receiving your request, our managers will contact you and, if the item is available, will inform you of the price and delivery time. If you are not satisfied with the order, simply decline! Completing the application does not obligate you to anything.
We may allow pre-orders for some products (not just new releases). This means the product is currently out of stock, but we are confident it will arrive in stock.
Once you find the desired edition, go to the product card by clicking on the book (product) title or cover.
You will be taken to the product page. A product page with the "Pre-order" status is distinguished by the lack of a "Buy" button. In its place is the "Pre-Order" button.
Click the "Pre-Order" button, and the item will be added to your cart, after which you can proceed to checkout.
Once the item arrives at the warehouse, your order will be assembled and sent to the delivery service you selected when placing your order.
The processing time for such an order usually takes 2 weeks.
Please note that pre-order processing times may vary depending on the workload of publishing houses. Unfortunately, we have no control over them.
Orders are shipped Monday through Friday. Orders placed on weekends are processed on Monday.
Orders are processed within 3-5 business days after payment confirmation, after which we forward your order to the delivery service. During discount periods, order processing time may increase to 7 business days.
DeadlinesDelivery within Latvia takes 2-3 business days, 4-6 business days within Lithuania and Estonia, and 6-12 business days for other EU countries from the moment the order is handed over to the courier service.
We will replace your item if it is damaged or has a hidden typographical defect. Hidden defects include:
- inverted, missing, or mixed-up pages;
- incomplete or inconsistent block elements;
- unsealed pages other than those provided ("blank" pages);
- pages stuck together or text or illustrations damaged when opened;
- cut edges of text or illustrations on a page ("clipped" text or illustrations);
- incorrect insertion of the block into the cover, the block is upside down, or the block is "not yours";
If a replacement book is not available, we will refund your money.
We will refund your money within three business days of receiving your returned book by transferring the funds to your bank account using the payment method you used to pay for your order.
Slight abrasions, micro-scratches, minor corner dents, lamination issues, and changes to individual words or text fragments made by the publisher or copyright holder within the editorial policy of a particular edition are not considered defective. We do not make changes to the content of books or influence the editing of editions. We also do not have the ability to republish books in a different version or receive full information from publishers in advance about such changes in a particular print run. For this reason, we unfortunately cannot provide advance notice of such features for each book.
You can return your purchase within 14 days of receiving your order.
We reserve the right to refuse a return if the item has been used, is damaged, is not complete, or has lost its original appearance. You can learn more about the return policy on the special page.
Yes, but only with an ELECTRONIC gift card.
Unfortunately, no, orders are shipped only upon prepayment.
Unfortunately, no, we only accept payments in euros.
Yes, of course, the Polaris loyalty card gives you a 10% discount on all items except the "Book of the Month."
To apply the discount, click "Have a coupon or loyalty card?" on the checkout page. and enter the customer card number in the field that opens.
Book prices are subject to change. Due to exchange rate differences, or the assignment or cancellation of a discount on a product. The product page and your cart always display the current price.
You can send your suggestions and comments by email to [email protected], send a message from the contact page, or leave a review on our Facebook page.
If you're registered on our website, you'll automatically receive an email with a personal 20% discount coupon two days before your birthday.
The email contains the coupon code and its expiration date—usually a few days.
Simply enter this code when placing your order, and the discount will be applied automatically.
For countries outside the EU (e.g., UK, Switzerland, USA), customs duties, fees, and taxes may apply.
These duties are calculated and collected by the customs authorities of the receiving country and are borne by the recipient. We have no influence on the amount or terms of such charges. duties.
Within the European Union (EU), there are no customs duties or additional import charges. If you are asked to pay such charges on behalf of customs when shipping within the EU, we recommend carefully checking the source of this request, as it may be fraudulent. We recommend familiarizing yourself with your country's import restrictions and customs regulations in advance or checking with your local customs office.th service.
If an order is returned by the customs or postal service of the recipient country for reasons beyond the control of our online store (e.g., refusal to pay duties, import restrictions, missing required information, etc.), a refund will be issued minus the shipping cost and any other actual shipping costs incurred.
A book is, first and foremost, a reading commodity, not a luxury item. Books are mass-produced printed products and undergo a long logistics chain: printing house → publishing house → warehouses → shipping companies → stores.
Therefore, even new books may have light abrasions, micro-scratches, and minor imperfections in the lamination, corners, or cover.
We strive to ship books in the best possible condition and always carefully package our orders; When accepting a product, we screen out obvious defects, but we have no control over microdefects that aren't visible in a standard product photograph taken without the aid of macro photography.
If you are purchasing a book as a gift and the most perfect copy is especially important to you, please indicate this in the order comments. We'll definitely try to find the best option ❤️